Retainer Program
Guaranteed Response for Properties & Facilities
SLAs tailored for property managers, commercial facilities, healthcare-adjacent spaces, and municipalities.
IICRC Certified
Licensed & Insured
EPA/OSHA Compliant
24/7 Emergency Response
Who It's For
SLA Tiers
Priority
Same‑day dispatch (daytime)
Dedicated hotline
Priority scheduling
COI on file
Priority + After Hours
4-8 hour response window 24/7
Dedicated hotline
After-hours coverage
Monthly readiness check
Enterprise
2-4 hour response window 24/7
Dedicated account manager
Site-specific SOPs
Quarterly joint drills
Onboarding Checklist
COI request & vendor packet
Site list & access notes
Primary/backup contacts
Emergency call tree
Preferred documentation format
Insurance & Documentation
We document every incident for risk and compliance. We coordinate with adjusters and provide photos and written reports tailored to your procurement requirements.