Privacy Policy

Trauma Care Specialists ("TCS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website at tcs247.com, or communicate with us via phone, email, or SMS text messaging.

By using our services or providing your information to us, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request our biohazard cleanup, trauma cleanup, or restoration services

• Call our 24/7 emergency hotline at 516-800-0806

• Submit a contact form on our website

• Subscribe to receive SMS notifications or service updates

• Communicate with us by email or phone

Personal information we collect may include:

• Name

• Phone number (mobile and/or landline)

• Email address

• Property address requiring service

• Service details and emergency information

• Insurance information (if applicable)

• Payment information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We use analytics services to understand how visitors use our website.

2. SMS Text Messaging

Opt-In and Consent

By providing your mobile phone number to TCS verbally (when calling our emergency hotline) or through our online contact form, you consent to receive SMS text messages from us. These messages may include:

• Appointment confirmations

• Service status updates

• Technician arrival notifications

• Emergency response coordination messages

• Follow-up service information

Message Frequency and Charges

Message frequency varies depending on your service needs. You may receive up to 10 messages per service request. Standard message and data rates may apply based on your mobile carrier's plan. Please contact your mobile carrier for pricing details.

Third-Party Service Provider

We use Twilio Inc., a third-party SMS service provider, to send text messages. By opting in to receive SMS messages from TCS, you acknowledge that your mobile phone number will be shared with Twilio for the purpose of message delivery. Twilio's privacy practices are governed by their privacy policy, available at twilio.com/legal/privacy.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by:

• Replying STOP to any text message you receive from us

• Calling us at 516-800-0806 and requesting to be removed

• Emailing us at help@tcs247.com with your opt-out request

After opting out, you will receive one final confirmation message, and no further messages will be sent unless you opt in again. Opting out of SMS messages will not affect other forms of communication.

Help and Support

For help or support regarding SMS messages, reply HELP to any text message or contact us at 516-800-0806 or help@tcs247.com.

3. How We Use Your Information

We use the information we collect to:

• Provide emergency biohazard cleanup and trauma restoration services

• Schedule appointments and coordinate service delivery

• Send SMS notifications about service status, technician arrival, and appointments

• Communicate with you via phone, email, or text message

• Process payments and insurance claims

• Respond to your inquiries and provide customer support

• Improve our services and website functionality

• Comply with legal obligations and regulatory requirements

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party companies that help us provide services, including Twilio (SMS messaging), payment processors, and insurance claim processors.

• Law Enforcement and Legal Authorities: When required by law, subpoena, court order, or to protect our rights and safety.

• Professional Partners: Licensed contractors, plumbers, electricians, and other professionals necessary to complete restoration services.

• Insurance Companies: With your consent, we may share information with your insurance provider to facilitate claims processing.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records may be retained for legal, tax, insurance, and compliance purposes.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information (subject to legal obligations)

• Opt-Out: Opt out of SMS messages, marketing communications, or data sharing

To exercise these rights, please contact us at help@tcs247.com or 516-800-0806.

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, and data portability. You also have the right to object to processing and lodge a complaint with a supervisory authority.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: